Refund Policy

Effective Date: [2022/10/05]

Thank you for choosing our anti-autism training courses for children at [https://contreautisme.com/]. We strive to provide you with valuable and effective courses to support your child’s development. This Refund Policy outlines our guidelines and procedures regarding refunds for our services. By purchasing our courses, you acknowledge that you have read and understood this Refund Policy.

  1. Refund Eligibility

1.1 Course Satisfaction: We want you to be satisfied with your purchase. If, within [number of days] from the start date of the course, you find that the content or delivery of the course does not meet your expectations, you may be eligible for a refund. Please note that any request for a refund must be made in writing, clearly stating the reasons for your dissatisfaction.

1.2 Technical Issues: If you encounter technical difficulties that prevent you from accessing or fully participating in the course, please contact our customer support team. We will make reasonable efforts to assist you and resolve the issue. In case the technical problem persists, you may be eligible for a refund.

  1. Non-Refundable Items

2.1 Downloadable Materials: Any downloadable materials, such as e-books, worksheets, or digital resources, are non-refundable once accessed or downloaded.

2.2 Partially Completed Courses: If you have completed a substantial portion of the course, as determined by our discretion, you will not be eligible for a refund.

2.3 Promotional or Bundled Offers: Refunds are not applicable to promotional or bundled offers unless specifically mentioned in the offer terms and conditions.

  1. Refund Process

3.1 Refund Request: To request a refund, please submit your request in writing to our customer support team at [email address]. Include your full name, contact information, course details, and the reasons for your refund request. We will review your request within a reasonable timeframe.

3.2 Refund Approval: Refund requests are subject to review and approval by our team. We reserve the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.

3.3 Refund Amount: If your refund request is approved, we will refund the amount paid for the course using the same method of payment used for the original purchase. Please note that any third-party fees, such as transaction fees or currency conversion fees, incurred during the purchase will not be refunded.

  1. Cancellation of Courses

4.1 Course Cancellation by Us: In the event that we cancel a course due to unforeseen circumstances or if we are unable to provide the course as advertised, you will be offered the option to transfer to another course or receive a full refund.

4.2 Course Cancellation by You: If you wish to cancel your enrollment in a course, please notify us in writing. The refund eligibility will be determined based on the terms outlined in this policy.

  1. Changes to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [email address] or [phone number]. We are here to assist you and ensure your satisfaction with our services.